No guesswork, no long wait times.
Know how customers rate their experience
Collect feedback after purchase or service delivery and track satisfaction across customer groups.
01
REACTION
Capture feedback while the experience is recent
Customer feedback loses detail when too much time passes after a purchase or service interaction. People may remember their general impression while forgetting the event that shaped it.
Canvass collects responses through familiar mobile channels soon after the experience. Customers can describe what happened in their own words while the interaction remains clear.
Find what shapes the satisfaction score
A satisfaction score shows the direction of customer sentiment, but the number alone does not explain its cause. Delivery problems, product reliability, staff conduct, and issue resolution can produce the same rating.
Canvass analyses open responses and groups recurring explanations in dashboards. Teams can see which parts of the experience build confidence and which ones create frustration.
02
DRIVERS
03
SEGMENTS
Compare experiences across customer groups
An overall average can conceal meaningful differences between locations, product tiers, or customer types. A strong result in one group may offset a poor experience in another.
Canvass collects only the profile information required by the study. Teams can compare satisfaction patterns across defined groups without collecting unrelated personal details.
Locate the experiences that need attention
Repeated complaints often point to a process problem rather than an isolated interaction. Teams need enough context to see where delays, unclear communication, or failed handoffs occur.
Canvass connects reported experiences with the interaction type and location included in the study. Service leaders can direct attention toward the problems affecting the largest or most important customer groups.
04
RECOVERY
05
TRENDS
Track whether service changes improve the experience
A single satisfaction study establishes a point in time. Comparable follow-up research shows whether a service change improved the experience for the customers it was intended to help.
Canvass can repeat consistent questions across research periods and present the responses in dashboards. Teams can compare reported experiences without changing the measurement between studies.
Keep satisfaction findings traceable
Customer-experience decisions require confidence in who responded and which interaction they described. Anonymous totals provide limited support when leaders need to review the cause of a result.
Canvass authenticates responses and preserves the study context required for review. Teams can assess whether each finding reflects the intended customer population.
06
EVIDENCE
No guesswork, no long wait times.