Privacy Policy

Website: https://canvass.africa
Effective Date: 23/06/2025

1. Introduction

Sluxia Limited, Operators of Canvass.Africa (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, tools, and services (collectively, the “Services”).

By using our Services, you consent to the practices described in this policy. If you do not agree with any of these terms, please do not use our Services.

2. What Data Do We Collect?

We may collect the following types of personal data:

A. Personal Information Provided by You

  • Account Creation: When you create an account, we may collect your name, email address, password, and other information you provide during registration.
  • Profile Information: Details like your username, profile picture, and preferences.
  • Usage Data: Information about how you interact with our AI tools, including:
    • Input data you provide to AI tools (e.g., text, images, or other content).
    • Output generated by AI tools (e.g., generated text, recommendations, or insights).
    • Session activity (e.g., login times, device information, IP address).

B. Automatically Collected Data

  • Technical Data: Cookies, device identifiers, browser type, operating system, and IP address.
  • Usage Analytics: Data about how you use our Services (e.g., pages visited, time spent, errors encountered).

3. How We Use Your Data

We process your data for the following lawful purposes:

A. Providing and Improving Our Services

  • To enable account creation, authentication, and access to our AI tools.
  • To personalize your experience and improve our tools (e.g., refining AI outputs based on user input).
  • To analyze usage patterns and optimize our services.

B. Communication

  • To respond to your inquiries, support requests, or feedback.
  • To send you updates about our Services (with your consent).

C. Legal Compliance

  • To comply with legal obligations, such as anti-fraud measures or regulatory requirements.

4. Data Sharing and Third Parties

We may share your data with:

  • Service Providers: Third-party vendors who help us operate our Services (e.g., cloud storage, analytics tools, or payment processors).
  • Legal Compliance: Authorities or law enforcement if required by law.
  • Subsidiaries/Parents: If we sell or merge with another company, your data may be transferred to the new entity.

Note: We ensure third parties comply with GDPR and only process data as permitted by this policy.

5. Data Retention

We retain your data:

  • As long as your account is active.
  • For 12 months after account deactivation.
  • Until required by law or to resolve disputes.

6. Your Rights Under GDPR

You have the right to:

A. Access Your Data

  • Request a copy of the personal data we hold about you.

B. Rectify Inaccurate Data

  • Correct any errors in your personal information.

C. Delete Your Data

  • Request deletion of your data (subject to exceptions, such as legal obligations).

D. Restrict Processing

  • Prevent us from using your data for specific purposes.

E. Data Portability

  • Receive your data in a structured, commonly used format to transfer to another service.

F. Object to Processing

  • Object to our use of your data for marketing or profiling (unless we have a legitimate reason to continue).

G. Withdraw Consent

  • If you provided consent for data processing, you can withdraw it at any time.

To exercise these rights:
Contact us at [your email] or [your DPO contact details] (if applicable).

7. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

If your data is transferred to countries outside the European Economic Area (EEA), we ensure compliance with GDPR by:

  • Using adequacy decisions from the EU Commission.
  • Implementing standard contractual clauses (SCCs) or other approved mechanisms.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage or disable cookies in your browser settings.

10. Changes to This Policy

We may update this policy to reflect legal changes or changes to our Services. We will notify you of material changes via email or a prominent notice on our website.

11. Contact Us

For questions about this policy or to exercise your rights, contact us at:

  • Email: support@canvass.africa

By using our Services, you agree to this Privacy Policy.